Administrative Reports
On this page we've put together the cumulative reports on the AskAway service. These are for the entire AskAway group, except South Central which generates it's own set of reports. There is a total annual report for each of the years we've participated in one way or another in the QuestionPoint service. But please carefully note that these overview administrative reports only count specifically AskAway patrons and AskAway librarians. They for example do NOT count AskAway librarians answering non-AskAway patrons questions. For a more complete picture, and specifically for your library consult the Reports page which details how to pull the full reports of all actively but need to be pulled monthly yourselves. You'll note which category any of our statistics appears in changes over time to reflect which kind of QuestionPoint service we were using for that time period. We'll try to post these PDFs in 6 month increments and hope you find them useful.
New New New
The brand new, fresh baked and hot off the presses 2007 full year stats are now here. Enjoy.
January through June, 2007 
askaway2007stats.pdf
Other Interesting Reports
Here's a really interesting report from the UW-Madison folks on how their 2 pronged VR service using a light weight chat and IM is going.
ChatWog Final Report to RMT - June-22- 2007.doc
Here's yet another cool report from U. of Guelph on IM versus traditional Virtual Reference service. It's a PowerPoint from a conference presentation.
page design by Mark Beatty (WiLS), 2007
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